Return & Refund Policy

At ProGrind Supply, we want customers to order with confidence. This policy explains how returns, refunds, replacements, and custom order issues are handled for stock retail orders and bulk/custom orders.

1. Stock Retail Orders

Stock retail orders are products that are available for direct online checkout on our store.

You may request a return within 14 days after delivery if the item is unused, uninstalled, undamaged, and returned in its original packaging with all included parts and accessories.

Used grinding tools, installed products, items with visible wear, damaged packaging caused by customer handling, or incomplete returns may not be eligible for a refund.

2. Custom, Bulk, OEM, or ODM Orders

Custom, bulk, OEM, or ODM orders are made or arranged according to confirmed customer requirements, such as shape, diamond segment design, logo, color, packaging, private label, or non-standard specifications.

After specifications are confirmed and production or preparation has started, custom, bulk, OEM, and ODM orders cannot be cancelled, returned, or refunded for non-quality reasons.

For custom or bulk orders, the quotation, invoice, or order confirmation should clearly confirm the specifications, quantity, logo, packaging, lead time, and non-cancellable/non-returnable terms.

If a custom or bulk order has a clear quality issue, is different from the confirmed specifications, or was shipped incorrectly, please contact us and we will review the case and provide a reasonable solution.

3. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the item is damaged in transit, defective, or different from what you ordered, contact us as soon as possible, preferably within 7 days after delivery, so we can review and resolve the issue quickly.

Please include your order number, photos or videos of the issue, packaging photos, and a short description of the problem. Depending on the situation, we may offer a replacement, partial refund, full refund, or another reasonable solution.

This does not limit any mandatory consumer rights that may apply under local law.

4. Return Shipping

For returns that are not caused by a product defect or order error, the customer is responsible for return shipping costs.

If the return is caused by our error, a defective item, or an approved quality issue, we will provide instructions and help resolve the issue fairly.

Please contact us before sending any product back. Returns sent without approval may not be accepted.

5. Refunds

After we receive and inspect the returned item, we will notify you whether the refund is approved.

If approved, the refund will be processed to the original payment method within 5-10 business days, except where a different mandatory refund timeline applies under local law. Your bank, card issuer, or PayPal may require additional time to post the refund.

For EU customers exercising the right of withdrawal, refunds will be processed within 14 days after we receive the returned item or proof of return shipment, where applicable.

Because standard shipping is included in listed retail prices and not charged separately at checkout, there is no separate outbound shipping fee to refund.

6. Non-Returnable Items

• Used, installed, or visibly worn grinding tools
• Products damaged by incorrect use, installation, storage, or handling
• Custom, bulk, OEM, or ODM orders after production or preparation has started, unless there is a confirmed quality issue or order error
• Items returned without prior approval

7. How to Request a Return or Refund

To request a return, refund, replacement, or order review, please contact us at progrind.supply@gmail.com.

Please include your order number, name, email address, product name, quantity, delivery country, and photos or videos if there is a product issue.

8. Questions Before Ordering

If you are not sure which grinding disc fits your machine, or if you need a custom shape, diamond segment, grit, logo, packaging, or bulk quantity, please request a quote before placing an order.