FAQ

Do your prices include shipping?

Yes. For stock products shipped to the United States and Europe, the listed price includes free standard shipping.

Are import duties, customs fees, and taxes included?

Yes. For stock-product orders shipped to the United States and Europe, import duties, customs fees, and taxes are included in the listed price. Customers should not have extra payment items at delivery for stock-product orders.

How long does delivery take?

Stock products usually arrive in 6-15 days after the order is processed. Remote areas may take slightly longer.

What is the difference between stock and custom products?

Products available for direct online checkout are treated as stock products. Custom products include customer-requested shape, diamond segment/head design, logo, packaging, or other specification changes.

What is the MOQ for custom products?

The usual MOQ for custom products is 500 pieces.

Can I request bulk pricing?

Yes. For bulk orders, OEM/ODM projects, or repeat supply, please submit a Request a Quote inquiry.

Can I customize grit, segment shape, color, logo, or packaging?

Yes. Custom options may include grit, segment shape, diamond segment/head design, color, logo, and packaging. Custom order timing depends on quantity, specification, and production schedule.